Shipping & Returns
Estimated Delivery Time:
Our estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
ESTIMATED FULFILLMENT + ESTIMATED SHIPPING = ESTIMATED DELIVERY TIME
Estimated Fulfillment:
Our fulfilment time average is 2–5 business days.
Estimated Shipping and Shipping cost:
We are working on extending the list of the countries that we can service. If your country is not available when you check out, then please contact us at EMAIL so we can update the rates for you.
All of our shipments can be tracked with our shipping partners.
We cannot take responsibility for delays out of our control such as customs delays etc.
Shipping to countries outside the EU
For shipping outside of the EU, any local customs or fees are not included in the shipping price. Whether or not custom fees will be charged is dependent on local legislation. The responsibility of such fees are solely the recipient’s and will not be accepted as a reason for refusing or returning the package.
Return Policy
It is best to contact us before returning any products. We do not refund orders and do not offer size exchanges.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If something arrives damaged, send a photo of the damaged goods to our e-mail address, then we'll gladly send a replacement at no cost to you.
Unclaimed - Shipments that go unclaimed are returned to our third-party facility and you will be liable for the cost of a reshipment to yourself. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our third-party facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
CONTACT US
If you have questions or comments about this Terms and Conditions, Privacy Policy and/or Shipping & Returns, please contact us at:
Northern Light Gallery
Åkandevej 5,
2700 Brønshøj,
Denmark
e-mail: adaneman@nlg.dk
tlf: +45 52505942